Privacy Policy

New legislation on how your data is treated will take effect from the 25th May 2018. This is the General Data Protection Regulation or GDPR for short. In order to reflect these changes, amendments have been made to our privacy policy and is shown below.

Privacy Policy
Your privacy is important to us. This notice explains our online information practices and the choices you can make about the way your information is used at our Website (
Information Collected
We do not collect personally identifiable information about you – such as your name, address, telephone number, e-mail address, etc. unless you choose to fill out a ‘Contact Us’ form or ‘Submit a Claim’ form, found on our site or if you choose to email us directly.
We do automatically collect certain non-personally identifiable information when you visit our site such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.
We use this non-personally identifiable information to analyse site usage which allows us to improve the design and content of our site.
We use your personally identifiable information solely to respond to your enquiry or process the information that you may have completed on various sections of our Web site (i.e. ‘Submit a Claim’).
Any data gathered will be shared, if appropriate, with any of the offices/departments of MWG Solicitors and any third parties who provide services on our behalf.
We will not contact you about other matters, unless you specifically request it, nor will we share or sell your personally identifiable information outside MWG Solicitors, except where we are required to share your information with any third parties who provide services on our behalf.
If we are compelled by law to share your data with other organisations, such as certain government bodies, we will always do so securely and we won’t share more than we need to.
When we share your information with third parties who provide services on our behalf we will always make sure they adopt the same high standards followed by MWG Solicitors.
If you are interested in applying for a job at MWG Solicitors and choose to submit your information by email, we will use it only for the internal application review process. We will not voluntarily share it outside MWG Solicitors, except where we are required to share your information with those third parties who provide services on our behalf.
Also, we cannot guarantee the privacy of personal information you transmit over the web or the privacy of personal information that may be collectable in transit by others, including contractors who provide services to us.
If in the event our site contains links to other sites, it is entirely possible that those other sites may have information practices that differ to ours. In these circumstances, visitors should consult the other sites’ privacy notices as we have no control over information that you may submit to these third parties or information that may be collected by these third parties.
Our website uses cookies. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. More information about the use of cookies on our website be found here.
We may use more cookies in the future and if we do, we will only use them in the following ways:
Where they are essential to make our site work
To enable the personalisation features on our site (which give you the ability to recall recently viewed pages and see information which you have input on line)
To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our site. We cannot identify you personally in this way.
How will your Personal Information be stored?
Your personal information will normally be stored electronically in our case management systems. Some of your personal information is stored in paper format whilst work is carried out on it, but once complete, wherever possible, it will be scanned and stored electronically.
How long will we keep your Personal Information?
We will store your information until such time as we will no longer need it. Once your matter with us ends, we may decide to delete some of the information held about you after six years. If we are acting as Conveyancers and are acting for a lender, we will need to comply with the requirements of the UK Finance Mortgage Lenders Handbook. Retention periods may be different, for example six years for litigated matters, 12 years for property purchases, 6 years for property sales and until the age of 21 for matters involving a minor.
Security Measures
We employ security measures to prevent unauthorised access to information that we collect online. However, we cannot guarantee the security of your personal information.
What are your rights?
You have the right to request confirmation that we are processing your personal information along with a copy of your personal information and details in relation to how we are using said information.
You can request copies of paper and electronic records about you that we hold.
To deal with your request, we will ask for proof of your identity and we may request information about you to enable us to locate the personal information you have requested.
When requesting access to your personal information, please state in your request the personal information that you would like. If this is unclear, we may need to ask you for further information before processing your request.
If any of your personal information is incorrect, you have the right to have the information corrected.
You have a right to have your personal information erased if the personal information is no longer necessary for the purpose it was originally collected or you withdraw your consent and such consent was previously required for us to process the information or we’ve been processing your personal information unlawfully, or your personal information has to be erased in order to comply with a legal obligation.
The right to erasure does not apply where your information is processed for certain specified reasons, such as for legal claims or property transactions or litigated matters. We will often have a legal obligation or a legitimate interest to retain certain pieces of your personal information which may override your request, for example, if we act for you in a property transaction and a lender is involved, we are under a duty to retain all information, including your personal information for a set period of time.
Any requests you make with respect to your personal information will be responded to without charge unless you make excessive or repeated requests, or where you request additional copies of information that we have already provided previously. In those circumstances, we will charge a reasonable fee to cover our administrative costs or we may reserve the right to refuse to respond if we are so entitled.
Please consider the above prior to request any information, and we will respond as soon as we can, which will generally be within one month from when we receive your request. We will of course advise you if it is likely to take longer.
How to contact us
If you have any questions or concerns about the privacy policy for MWG Solicitors or the way it has been implemented, you may contact us at If at any time you decide that we should no longer hold any of your personal data, or wish to change the use to which any such data can be put, please let us know by emailing us at
Further information about your rights can be obtained directly from the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Tel: 0303 123 1113 or on their website at
We reserve the right to revise this policy or any part of it from time to time. Please review the policy periodically for changes.

Complaints procedure

If you are unhappy with the level of service provided or anything related to your experience with MWG Solicitors, please contact your file handler details of them can be found on your client care letter, alternatively you can contact Partner Salman Iqbal on 0161 835 2446.
We take complaints very seriously and will aim to deal with these as soon as possible.
What happens if we can’t resolve your complaint?

The legal ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the legal ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the legal ombudsman:

Within six months of receiving a final response to your complaint and

No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the legal ombudsman, please contact them:


Call: 01616 966 229 between 9am to 5pm.


Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9W

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Looking out for you in your time of need

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