Complaints Procedure

 
If you are unhappy with the level of service provided or anything related to your experience with MWG Solicitors, please contact  your file handler details of them can be found on your client care letter, alternatively you can contact Partner Salman Iqbal on 0161 835 2446.
We take complaints very seriously and will aim to deal with these as soon as possible.
 

What happens if we can’t resolve your complaint?

The legal ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the legal ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the legal ombudsman:

  • Within six months of receiving a final response to your complaint  

         and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the legal ombudsman, please contact them:

Visit: www.legalombudsman.org.uk

Call: 01616 966 229 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9W

What to do if you are unhappy with our behaviour?

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

 

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