Privacy Policy

Terms of USe

Introduction

You should read these terms and conditions carefully before using this website (the Site) which is provided by us free of charge. References in these terms and conditions to the Site includes the following websites: http://lkr.2f5.myftpupload.com/ and all associated web pages.
If you do not agree with or accept any of these terms and conditions, you should cease using the Site immediately.
If you have any questions about the Site, please contact us using the details shown below:

e-mail	[email protected] (Monday to Friday 9am to 5pm)
telephone	0161 8352446 (Monday to Friday 9am to 5pm)

Please note that no sale of products or services takes place on this website. Any agreement to provide legal services will be governed by separate terms and conditions in addition to these terms and will be provided to you separately

About us

MWG Solicitors Ltd is a company registered in England under number 06899969 registered office, Colonnade House, 163 Kingsway, Manchester, Greater Manchester, England, M19 2N. MWG Solicitors Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA). Our SRA registration number is 519318.
We maintain professional indemnity insurance in accordance with our regulatory obligations as imposed by the SRA. Details of our professional indemnity insurance are available for inspection at our offices and/or on request.

Availability, accessibility, and conditions of use

While we make every effort to ensure that the Site is available, we do not represent, warrant, or guarantee in any way the Site’s continued availability at all times or uninterrupted use by you of the Site. We reserve the right to suspend or cease the operation of the Site from time to time at our sole discretion.
We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at [email protected]. If you would like these Terms in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.
As a condition of your use of the Site, you agree:

1. 1. not to use the Site for any purpose that is unlawful under applicable law, or prohibited by these terms and conditions; and
  2. not to defame or disparage anybody in a manner which is obscene, derogatory, or offensive; and
  3. to be responsible for ensuring that your use of the Site is consistent with all applicable laws and regulations.

We reserve the right to prevent or suspend your access to the Site if you do not comply with any part of these terms and conditions or any applicable law.

Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
Our privacy policy is available at www.mwgsolicitors.co.uk/privacy-policy

Cookies and other information-gathering technologies

We use necessary cookies to make our site work. Cookies are small text files placed on your device (eg computer, smartphone, or other electronic device) when you use our website. Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
Cookies are small text files placed on your computer when you visit our site. While they allow us to see patterns in customer behavior, they do not allow us to identify you specifically.
When you visit our site, you will be briefly informed of what cookies are and how you can manage them. You will also be made aware that if you continue to use the site you are agreeing to the use of cookies. If you choose to disable the cookies, the majority of the site will work as normal. However, without information on how people use our site, it is harder for us to make improvements and tailor our service to your needs
The Cookies That We Use

Session Cookies

These cookies are essential for the website to function and will be set regardless of whether you allow other cookies. These cookies are not stored on your computer and will be deleted when you close your web browser.

Cookie description	Purpose	Linked to individual user data?	First or third party
Session Cookie*	Used to anonymously identify the site visitor during a session to enable application session state. This cookie is not linked to user data or used for tracking purposes.	No	First party

* These cookies are essential for the website to function and will be set regardless of whether you allow us to place other cookies.

Functionality Cookies

The functionality cookies that we use allow us to monitor patterns of traffic on our website, accurately measure the success of our marketing campaigns and allow you to interact with social media while on our site. These cookies are stored on your computer and will expire after a set period.

Cookie description	Purpose	Linked to individual user data?	First or third party
Referrer tracking cookie	Allows us to see if a user has found the site through one of our marketing campaigns. It is not linked to any data that allows us to identify users individually.	No	First party
Google Analytics	Collect anonymous information about how visitors use our website. Allows us to identify trends, popular types of content and make informed decisions on how to improve the site. It is not linked to any data that allows us to identify users individually.	No	Third party
Marketing Cookies (includes doubleclick.net, atdmt.com, Visual Website Optimiser, and ad.yieldmanager.com)	Collect information about how visitors interact with our website and our marketing campaigns.	No	Third party
Social media cookies (includes Twitter, Facebook,)	Allows users to interact with social media through our website.	No	Third party
Response Tap cookies	These cookies are used to help Response Tap collect information about how visitors use our website. We use the information gathered to compile reports that help us to understand how people interact with our business. The cookies store unique identifiers that allow Response Tap to track a visitor’s progress through our website over time.	No	Third party

How to Delete Cookies

You will have been asked to consent to our use of cookies when you first visited our website.

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Ownership, use and intellectual property rights

The Site and all content within the Site is owned and operated by us and/or our licensors. We and our licensors reserve all rights.
The Site is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, revise, perform, reproduce, publish, license, deep link, create derivative works from, transfer, or sell any information or content obtained from the Site unless expressly authorised by us.
Any intellectual property rights (including without limitation all patents, copyright, database rights and trademarks (whether registered or unregistered)) subsisting in any content or material on the Site belong to us and/or our licensors. All rights are reserved for the benefit of ourselves and/or our licensors. Nothing in these terms and conditions grants you any rights in the Site or the content within the Site.

Software

Software may be made available for you to download in order to help the Site work better. You may only use such software if you agree to be bound by the terms and conditions that apply to such software (this is sometimes known as an ‘end user licence agreement’ or ‘EULA’). You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be allowed to download the software. You should read any terms and conditions carefully to protect your own interests (they may contain provisions that set out what your legal rights are under, eg, the Consumer Rights Act 2015, what your legal responsibilities are when using software, what the software provider’s legal responsibilities are, and provisions that limit a software provider’s legal responsibilities to you).
All such software is solely for your personal use in a non-commercial manner.
Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any others that apply to it) is expressly prohibited and may result in civil and criminal penalties.

Disclaimers

While we use reasonable efforts to include accurate and up-to-date information on the Site, we do not represent, warrant or promise (whether express or implied) that any information is or remains accurate, complete, and up to date, or fit or suitable for any purpose. Any reliance you place on the information on the Site is at your own risk. Nothing in these terms and conditions shall operate to prejudice any mandatory statutory requirement or your statutory rights.
Content on the Site is provided for your general information purposes only and to inform you about us and our products and news, features, services, and other websites which may be of interest. It does not constitute technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes.

Hyperlinks and third-party sites

The Site may contain hyperlinks or references to external third-party websites. Any such hyperlinks or reference is provided for your convenience only. We have no control over third-party websites and accept no responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not constitute an endorsement of such third party’s website, products, or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site.

Equality and diversity

We are committed to promoting equality and diversity in all our dealings with clients, third parties and employees. Please contact us if you would like a copy of our Equality and diversity policy.

Warranties and limitation of liability

You agree that your use of the Site is on an ‘as is’ and ‘as available’ basis. Consequently, we make no representations, warranties, conditions or other terms (whether express or implied) in relation to the provision of the Site, including without limitation as to completeness, accuracy and currency or any content and information on the Site, or as to satisfactory quality, or fitness for particular purpose.
To the maximum extent permitted by applicable law and our professional obligations, we exclude all liability (whether arising in contract, tort, breach of statutory duty or otherwise) which we may otherwise have to you as a result of:
any error or inaccuracies in any information or material within or relating to the Site;
the unavailability of the Site for whatsoever reason; and
any representation or statement made on the Site.
Under no circumstances shall we be liable to you for any loss or damage suffered (including without limitation direct or indirect losses) arising from your use of, or reliance on, the Site.
We do not exclude or limit our liability for death or personal injury arising from our negligence, for any fraudulent misrepresentation made by us on the Site or for any other statutory rights which are not capable of being excluded.

Indemnity

If you are in breach of any of these terms and conditions, you agree to indemnify and hold us harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by us in relation to or arising from such a breach.

Variation

We reserve the right to vary these terms and conditions from time to time without notifying you. By continuing to use and access the Site you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time-to-time to verify such variations.

Governing law and jurisdiction

These terms and conditions are governed and construed in accordance with the laws of England and Wales and you consent to the exclusive jurisdiction of the courts of England and Wales.

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided you should inform us immediately so we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, you can read our full complaints procedure [link to your process]. Making a complaint will not affect how we handle your matter.

What to do if we cannot resolve your complaint

1. We have eight weeks to consider your complaint. If we have not resolved it within this time you may be able to complain to the Legal Ombudsman. This applies if you are an individual, a business with fewer than 10 employees and turnover or assets not exceeding a certain threshold, a charity or trust with a net income of less than £1m, or if you fall within certain other categories (you can find out more from the Legal Ombudsman). The Legal Ombudsman will look at your complaint independently and it will not affect how we handle your matter.
2. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
  - within six months of receiving a final response to your complaint; and
  - no more than six years from the date of act/omission being complained about; or
  - no more than three years from when you should reasonably have known there was cause for complaint.

However, please note that from 1st April 2023 these time limits are changing. From the 1st April the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. The requirement to refer your concerns to the Legal Ombudsman within six months of our final response to you remains the same.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00

Email: [email protected]

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

1. The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
2. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Changes to this Policy

This policy was last updated in March 2023.
We may change this policy from time to time—when we make significant changes we will take steps to inform you, for example by including a prominent link to a description of those changes on our website for a reasonable period or by other means, such as email.